International Standards Organisation(ISO) is a world wide federation of national standard bodies. The third edition of ISO standard for a quality management system is ISO 9001:2008.
The adoption of a quality management system should be a strategic decision of an organisation. The design and implementation of our organization’s quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organisation. The QMS requirements specified in ISO 9001 are by internal and external parties to assess the organisation’s ability to meet customer’s requirements.
This international standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a QMS to enhance satisfaction by meeting customer requirements.
ISO 9001:2008, as applied to an educational institution, incorporates transparency in the educational system, enhances the quality of teaching – learning process by regular follow up, feed back and improvement.